Unique Traders Cancellation, Refund, and Returns Policy

Our policy for cancellations, returns, and refunds is designed to ensure a fair and transparent process for all our industrial components and materials.

Governing Law:

These Terms and any disputes arising out of or related to these Terms will be governed under the law of Jurisdiction at the Court of Arbitration of New Delhi, without regard to its conflict of law principles.

Dispute Resolution:

In the event of a dispute, we encourage you to first contact our customer service team to resolve the issue. If a resolution cannot be reached, any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in Jurisdiction of New Delhi. The arbitration shall take place at New Delhi according to the rules and proceedings of the "Court of Arbitration" of New Delhi.

1. Cancellations

You can cancel your order **only before it has been dispatched**. Once the shipment is dispatched, it can be returned but not cancelled.

Cancellation Criteria

Your order can be cancelled under any of the following circumstances:

• Incorrect or incomplete information regarding the order address (street number, landmark, etc.).
• Incorrect product specification mentioned on our website.
• If the area falls under "non-serviceable zone" or "out of delivery area," as specified by our logistics courier partner.
• In case of suspected fraudulent information.
• In exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.

2. Returns

If a customer receives any product which fulfills the below mentioned criterion, the customer is eligible for return / exchange within **7 days of delivery***:

Eligibility for Return / Exchange (Within 7 Days of Delivery)

• Product is used/altered/Defective product.
• Physical / in-transit damage to the product.
• Branded product received seal opened.
• Empty packet/some items or accessories are missing.
• Significant difference found on the Unique Traders website as a comparison to the product.

*If you receive a damaged or incomplete product, it must be reported to us via **My Order Section (raise return option)** within **48 hours of delivery**. Images of the damaged product along with the packaging pictures must be attached while raising the return request.

Customer is NOT Eligible for Return/Exchange If:

• It's “No longer needed.”
• Customers tried to handle the industrial product and were unable to use it which promotes any tear/damage.
• Made to Product (on demand) will not be returned.
• Quality Issue (Customers are encouraged to contact our customer care team if they fail to understand the working of the product).

Return Process and Conditions

The return request must be created within **48 hours of delivery** for damaged or incomplete products. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer's box/packaging, as delivered to you. The invoice must be available.

There are **2 ways** to return your order:

1. **Courier Pickup:** As per the availability of our logistics partner, we will send a courier personnel to get the product picked up from your location within 2-3 business days after the return is approved.
2. **Self-Ship:** In some cases where we cannot provide return service, the customer needs to send the product to us at the address provided by our customer care team, through **India Post only**. Once we receive the product, we will reverse the courier charges after the quality check.

**Note:** In case of an incomplete/damaged order, customers have to share an **unboxing video** while initiating the return.

3. Refunds

Refund Processing and Timeline

On receiving an order cancellation request (before dispatch) or once a returned package collection is completed and approved, we will refund your order amount within **3 business days** from the day of collection/request, depending upon your mode of payment.

Refunds shall only be generated for Prepaid/NEFT orders.

• **For Credit/Debit Card/Net Banking/Wallets:** 2-7 business days to reflect after processing.
• **For EMI payment:** The refund will be credited in 6-8 business days after cancellation.

Required Information for NEFT/Cheque Refunds:

If the transaction is done through NEFT and Cheque, the customer needs to share the below-mentioned details at our e-mail ID **[Care@uniqueTraders.com]** from their registered e-mail ID:

• Account number
• Account Holder's name (Same as registered with Unique Traders)
• IFSC Code

After receiving the required information, the refund will be processed in 2 business days and will reflect in your account in another 5-7 business days.

4. Non-Returnable Products and Other Terms

• Products marked as **"non-returnable"** on the product detail page (such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care, etc.) cannot be returned.
• Products purchased in a flash deals will not be covered under the return policy.
• Products sold as a combo cannot be returned individually.

5. Limitation of Liability

Our liability for non-conforming products shall not exceed the price paid for the specific materials or components. We are not liable for any consequential losses, labor costs, or indirect damages arising from the use of our products. Unique Traders is always happy to help customers who fail to understand the working of the product by connecting them with a Brand authorized service center to troubleshoot the issue.